Impact of Employee Engagement on Turnover Intention in the Context of Hospitality Industry

Abstract

The aim of the current study is to investigate the perception of employees for their work engagement and its role in their turnover intentions, in the hospitality industry in the Northern region of India. The three drivers of employee engagement have been used viz., Cognitive Engagement, Behavioural Engagement and Emotional engagement to find out their effect on turnover intentions of employees. The hospitality frontline employees are chosen as participants in the study working in different segments in the hospitality industry including hotels/lodging, restaurants, events, and retail. The study suggested that there is significant impact of Employee engagement on the turnover intentions of people at work in the hospitality sector. Also, there is negative impact of Cognitive Engagement, Behavioural Engagement and Emotional on their willingness to shift their jobs. The suggestions and recommendations to reduce turnover intentions and retain the employees are given in the end of the paper.