Quality of Service and Its Standards for Health Care in INDIA: Challenges and Priorities


  • Mr. Dhruva Sreenivasa Chakravarthi, Dr. V. S. Prasad Kandi


Every human being has the right to healthcare. However, in India, it is a luxury that the deprived and poor in countryside are unable to buy. There are significant healthcare shortages in India. According to Sudarshan Ballal, Chairman of Manipal Hospitals, fifty lakh hospital cots, thirty lakhs doctors, &fiftylakhsnurse are in short supply (Affordable Healthcare Conclave, March 2018, at IIM, put mutually by Management Next journal& The Centre for communityrule). There are seven times fewer health centers in rural India compared to metropolitan India. Many people die in impoverished states because they were not taking care of promptly. The majority of these losseswill be avoided with appropriate, high class care. Hospitals are seeking for ways to reduce costs, increase efficiency, and improve hospital procedures in order to provide quality services to their clients. Health-care businesses are increasingly relying on assessment techniques to develop a quality management system (QMS).The study is significant because India need organizations that use technology to develop creative, cost-effective healthcare for the underprivileged in both urban and rural locations. As particular cases of the hospital organization, supplementary healthcare organizations (HCOs) are treated as particular cases in this study, which bring in a regularbusiness method for modeling the hospital organization (HS) as a complete healthcare contributor.